How to see the Doctor

All surgeries are by appointment only. Appointments are available to be booked on the day for urgent matters and in advance for more routine things.

Routine appointments are able to be booked up to 4 weeks in advance.

The main surgery telephone number is: 01200 413535

A routine appointment is normally for a maximum of ten minutes. If you feel that your problem may take longer, it would be helpful if you inform the receptionist when making your appointment.

You may also book a limited number of routine appointments with your doctor on line. In order to do this you will need to register for the service with the reception team—please ask them to register you for EMIS Access.

You may see a Practice Nurse if you have a minor illness as this may be more appropriate than seeing a doctor. The receptionist will advise you.

How to see the Nursing Team

The Nursing Team operate an appointment system. Appointments may be booked in advance. Please contact the surgery to make an appointment by using the main surgery number above.

Speaking to the Doctor over the Telephone

If you wish to speak to a doctor on the telephone, please liaise with the receptionist to arrange a convenient time. This will usually be after morning surgery or before or after afternoon surgery.

Home Visits

Patients are asked to attend surgery whenever possible, as there are better facilities there for assessment and treatment. However, patients who are too ill to attend, or who are housebound, should telephone for a home visit, preferably before 10.30 am. Please give the receptionist as much information as you can, to allow doctors to prioritise their house calls. Visits are usually done after morning surgery.


Message to our patients – update on the COVID-19 booster programme.

The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.
All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

Please do not contact the practice over any vaccination queries or try to book through the practice as this will stop patients with medical conditions being able to get through.

You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services will also contact patients directly.

New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.

We will be working with all our sites to take further steps to increase what they can offer again, including opening later and on more days.
All these appointments will be added to the National Booking System. We encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with The Castle Medical Group, there are no changes at the current time, and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

See more about the vaccination programme or to book:

Book or manage a coronavirus (COVID-19) vaccination – NHS

Or call 119.