Read our practice policies on these pages.
Practice policies
Privacy
Welcome to The Castle Medical Group’s privacy notice. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we...
Accessibility
Accessibility statement for The Castle Medical Group This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Did not attend policy
Read our did not attend (DNA) policy. If you need this information in a different format, please contact reception.
Zero tolerance policy
Read our zero tolerance policy (Word document). If you need this information in a different format, please contact reception.
Date published: 7th February, 2024
Date last updated: 2nd March, 2025