- Urgent appointments
- Routine appointments
- Cancel or change your appointment
- How to see the Nursing Team
- Speaking to the Doctor over the telephone
- Home visits
- Extended hours appointments
- Out Of Hours (OOH) Service
- Contact us via our online consultation tool – Patchs
| Opening Hours | |
| The Castle Medical Group (01200 408920) Monday to Friday | 8.00am to 6.30pm |
| Dispensary (01200 401254) Monday to Friday | Prescription Collections: 9.30am to 6.00pm Prescription Ordering: 10.00am to 3.00pm (Closed Wednesday 1.00pm to 2.00pm for training) |
| Treatment Room (01200 449117) Monday to Friday | 8.45am to 5.00pm (Telephone lines open 9.00am to 5.00pm) |
To book an appointment, please call us on 01200 408920
All surgeries are by appointment only. Appointments are available to be booked on the day for urgent matters and in advance for more routine things.
All appointments are normally for a maximum of ten minutes. If you feel that your problem may take longer, it would be helpful if you inform the receptionist when making your appointment.
Urgent appointments
Urgent appointments are available to be booked from 8.00am on the day
You can book an urgent appointment with the following clinicians:
- Doctor
- Advanced Nurse Practitioner
- Paramedic
Our trained Care Navigators within the Reception Team will advise you of the most appropriate clinician to see.
Routine appointments
Routine appointments are available to be booked up to 6 weeks in advance.
You can book a routine appointment with the following clinicians:
- Doctor
- Advanced Nurse Practitioner
- Paramedic
- First Contact Physiotherapist
- Mental Health Practitioner
- The Nursing Team
Cancel or Change your appointment
You can cancel your appointment easily by using the NHS App.
Get the NHS App on your smartphone or tablet
You can also access the NHS Services on your PC here.
Alternatively, call 01200 408920 and our Reception Team can help to cancel or change your appointment.
How to see the Nursing Team
The Nursing Team operate an appointment system. Appointments may be booked in advance. Please contact the surgery to make an appointment by using the main surgery number above.
For routine reviews and vaccinations with the Nursing Team, we may offer for you to attend for an appointment via text message. These include links to book your appointment online.
You can book a routine nurse appointment with:
- Practice Nurse
- Health Care Assistant
- Assistant Practitioner
Our Reception Team will advise you of the most appropriate person to see.
Speaking to the Doctor over the telephone
If you wish to speak to a Doctor or Advanced Nurse Practitioner on the telephone, please liaise with the receptionist to arrange a convenient time.
This will usually be after morning surgery or before or after afternoon surgery.
Extended hours appointments
Appointments are available to book Monday to Friday between 6.30pm and 8.00pm and on Saturday Mornings with the following clinicians:
- Doctor
- Advanced Nurse Practitioner
- Practice Nurse
- Health Care Assistant
- Phlebotomist (blood tests for children aged 2+ and adults)
To book these appointments, please call us on 01200 408920
These appointments are located at:
- Pendleside Medical Practice (located within Clitheroe Health Centre)
- Whalley Medical Group (located within Whalley Medical Centre)
Out of Hours
The Out of Hours Service is responsible for providing access to services outside the normal working hours of 8.00 am to 6.30 pm Monday to Friday.
Access to out of hours services may be obtained by ringing the NHS 111 Service. NHS 111 will take your details and may well call you back.
You may be offered advice over the telephone on the best treatment for your illness.
You may be asked to attend a treatment centre.
You may be directed straight to Accident and Emergency.
You could be offered a home visit from a doctor if appropriate.
Click here for their website.
Home Visits
Patients are asked to attend surgery whenever possible, as there are better facilities there for assessment and treatment.
Patients who are too ill to attend, or who are housebound, should telephone for a home visit, preferably before 10.30 am.
Please give the receptionist as much information as you can, to allow doctors to prioritise their house calls.
Visits are usually done after morning surgery.
Contact us via “Patchs”
Our online consultation tool enables patients to contact the practice at any time of day.
- You can request advice for a non-urgent medical issue.
- You can submit admin requests such as an extension of your current sick note.
Contact your GP practice through our online system Patchs (available via the link above or through the NHS app via the messages tab then Ask your GP surgery a question)
