Local Services – Signposting

Did you know that there are many services available to patients in your local area. Knowing where to go can help save you time and get you the help you need quickly.


(Ages 2+)

Many minor ailments can be managed by self-care at home.

Our team of Care Navigators at The Castle Medical Group can now refer you directly to our local pharmacies for any of the below conditions through the Community Pharmacist Consultation Service. We complete the referral with you over the telephone and the pharmacy will be in contact with you the same day.

BITES/STINGS* Bee/Wasp Sting* Stings with minor redness/swelling
COLDS* Cold Sores
* Coughs
* Flu-like symptoms
* Sore throat
CONGESTION* Blocked or runny nose
* Excess mucus
* Hay fever
EAR* Earache
* Ear wax/blocked ear
* Hearing problems
EYE* Conjunctivitis
* Dry/sore tired eyes
* Red or irritable eyes
* Sticky eyes
* Eyelid problems
* Watery/runny eyes
GASTRIC/BOWEL* Constipation
* Diarrhoea
* Infant colic
* Heartburn
* Indigestion
* Haemorrhoids
* Rectal pain
* Vomiting or nausea
GENERAL* Hay fever
* Sleep difficulties
* Tiredness
* Vaginal discharge
* Vaginal itch or soreness
PAIN* Acute pain
* Ankle or foot pain
* Headache
* Hip pain or swelling
* Knee and Leg pain
* Lower back pain
* Lower limb pain
* Migraine
* Shoulder pain
* Sprains and Strains
* Thigh or buttock pain
*Wrist, hand or finger pain
SKIN* Acne, spots and pimples
* Athlete’s foot
* Blisters on foot
* Dermatitis/dry skin
* Hair loss
* Hay fever
* Nappy rash
* Oral thrush
* Rash – allergy
* Ringworm/Threadworm
* Scabies
* Skin dressings
* Skin rash
* Warts/Verrucae
* Wound problems
MOUTH/THROAT* Cold sore blisters
* Flu-like symptoms
* Hoarseness
* Mouth ulcers
* Sore mouth
* Sore throat
* Oral thrush
* Teething
* Toothache
SWELLING* Ankle or foot swelling
* Lower limb swelling
* Thigh or buttock swelling
* Toe pain or swelling
* Wrist, hand or finger swelling

111 and 111 Online

(the online service is for ages 5 and over).

111 helps you to get the right advice and help when you need it. You can call 111 or visit 111 Online

Minor Injuries

Minor Injuries Units can help with:

  • Sprains and Strains
  • Broken Bones
  • Wound Infections
  • Minor Burns & Scalds
  • Minor Head Injuries
  • Insect & Animal Bites
  • Minor Eye Injuries
  • Injuries to Back, Shoulder and Chest

Minor Injuries Units are located at:

Accrington Minor Injuries Unit, Accrington Victoria Hospital, Haywood Road, Accrington, BB5 6AS

(Open 7 days a week, 8.00am to 8.30pm)


Rossendale Minor Injuries Unit, Rossendale Primary Health Care Centre, Bacup Road, Rawtenstall, BB4 7PL

(Open 7 days a week, 8.00am to 8.00pm)

Urgent Care

Urgent Care Centres are available at Royal Blackburn Hospital and Burnley General Hospital

  • minor head injuries
  • suspected broken bones and fractures
  • sprains
  • cuts and scrapes
  • bites
  • eye problems
  • rising temperatures

Life Threatening Emergencies – Call 999

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

The ambulance will take you to the most appropriate hospital for your condition. This could be the Emergency Department at the Royal Blackburn Hospital. 

If someone is injured, or seriously ill and their life is at risk – call 999.

Medical Emergencies can include:

  • Loss of consiousness
  • An acute confused state
  • Fits that are not stopping
  • Persistent, severe chest pain
  • Breathing difficulties
  • Sever bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds