Rights and Responsibilities

As part of the NHS Constitution, you have the right to be treated fairly, with respect and dignity and without discrimination. You also have the right to receive treatment within specific timescales, to have certain choices of where you receive treatment, and to receive services of high quality.

We specifically have a number of responsibilities to our patients: you should be offered an appointment to see a doctor or other healthcare professional on the day, if your condition is urgent, or you may be able to speak to your own doctor by telephone should you prefer; you should be able to book a routine appointment up to 4 weeks in advance with the doctor of your choice; you should be treated courteously by staff at all times; you should be guaranteed confidentiality and have access to your medical records by following the procedure outlined above; you should be referred to and have a choice of specialist when this is appropriate; you may be given the result of any test or investigation upon request and you can receive a repeat prescription within 48 hours of request.

As a patient, you also have a number of responsibilities towards the practice. Please be courteous to staff; please ring to cancel your appointment if you are unable to attend; do not to ask for information about anyone else; let us know of any changes of address or telephone numbers; only request an urgent appointment or home visit if necessary. Please be punctual, but prepared to wait if your own consultation is delayed by an unexpected emergency. Allow sufficient time for your hospital letter, test result or investigation to reach us. Use the tear off slip on your prescription to order repeat medication and please attend for review with the doctor or nurse when requested.

Abusive or violent patients may be asked to leave the premises. The police will be called to remove patients if necessary. The practice reserves the right to remove violent or abusive patients from its list. In this situation, patients will receive a letter advising them of the reason for their removal,

COVID-19 Vaccination Programme Updates

Click the links below for useful information

We are aware of letters being sent out by NHS England with an invite to have your COVID vaccination at Blackburn Cathedral.
If you do not wish to take up this offer for any reason, please wait for our phone call to invite you to book an appointment here at the health centre.
At the moment we have no timescale, but please be aware we will contact you with an appointment as soon as we possibly can.
Please could we remind all patients not to contact the surgery regarding the COVID vaccination.
We are in the process of contacting patients in the following order of group priority:
  • all those 80 years of age and over
  • all those 75 years of age and over
  • all those 70 years of age and over and clinically extremely vulnerable individuals
  • all those 65 years of age and over
  • all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  • all those 60 years of age and over
  • all those 55 years of age and over
  • all those 50 years of age and over
This is a staggered process, so please can we ask again that you wait to be contacted.
Thank you for your co-operation.