Rights and Responsibilities

As part of the NHS Constitution, you have the right to be treated fairly, with respect and dignity and without discrimination. You also have the right to receive treatment within specific timescales, to have certain choices of where you receive treatment, and to receive services of high quality.

We specifically have a number of responsibilities to our patients: you should be offered an appointment to see a doctor or other healthcare professional on the day, if your condition is urgent, or you may be able to speak to your own doctor by telephone should you prefer; you should be able to book a routine appointment up to 4 weeks in advance with the doctor of your choice; you should be treated courteously by staff at all times; you should be guaranteed confidentiality and have access to your medical records by following the procedure outlined above; you should be referred to and have a choice of specialist when this is appropriate; you may be given the result of any test or investigation upon request and you can receive a repeat prescription within 48 hours of request.

As a patient, you also have a number of responsibilities towards the practice. Please be courteous to staff; please ring to cancel your appointment if you are unable to attend; do not to ask for information about anyone else; let us know of any changes of address or telephone numbers; only request an urgent appointment or home visit if necessary. Please be punctual, but prepared to wait if your own consultation is delayed by an unexpected emergency. Allow sufficient time for your hospital letter, test result or investigation to reach us. Use the tear off slip on your prescription to order repeat medication and please attend for review with the doctor or nurse when requested.

Abusive or violent patients may be asked to leave the premises. The police will be called to remove patients if necessary. The practice reserves the right to remove violent or abusive patients from its list. In this situation, patients will receive a letter advising them of the reason for their removal,


Message to our patients – update on the COVID-19 booster programme.

The NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.
All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

Please do not contact the practice over any vaccination queries or try to book through the practice as this will stop patients with medical conditions being able to get through.

You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services will also contact patients directly.

New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.

We will be working with all our sites to take further steps to increase what they can offer again, including opening later and on more days.
All these appointments will be added to the National Booking System. We encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

In terms of any planned appointments with The Castle Medical Group, there are no changes at the current time, and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

See more about the vaccination programme or to book:

Book or manage a coronavirus (COVID-19) vaccination – NHS

Or call 119.