Complaints

 If you have any queries or concerns about your treatment, please talk to your own GP first.

If you wish to make a complaint regarding any aspect of the practice or the care that you have received, this should be put in writing to the Practice Manager using our Patient Complaint Form.

Further information about the practice’s Complaints Procedure is detailed in the following Complaints Procedure.

If you wish to make a complaint on behalf of another person, you will need to also complete our Patient Complaint Third Party Consent Form.

Copes of both the complaints form and leaflet are available in hard copy from reception.

Coronavirus (Covid-19)

Click the links below for useful information

***IMPORTANT INFORMATION ***

Please can we remind all patients not to contact the surgery regarding the COVID-19 or flu vaccinations for over 50’s.  We still have no further updates regarding the COVID-19 vaccine programme, nor have we been instructed to vaccinate all over 50’s who are not in the at risk category for flu.

We are still offering flu vaccinations, but only to the vulnerable and at risk groups.  If you have been invited for a flu vaccination, please give us a call to ensure you receive one.  It would be helpful if you could let us know if you do not wish to have the vaccination, this could be done through message on your Patient Access, by email or telephone.

The practice is under immense pressure, as you can imagine, so please can we ask that you do not ring the surgery with any enquiries about either of these vaccinations.  Updates will be on social media and our website.

Thank you for co-operation.