Social Media Policy

The Castle Medical Group welcomes comments and suggestions from patients and these can be submitted in writing to the Practice Manager.

We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the Practice and members of the surgery staff.

If you have a complaint about our service, we would encourage you to report this to the Practice Manager using our Complaints Procedure.   (complaints information packs are available on our website www.castlemedical.co.uk or at our Reception).  The Practice always investigates and responds to complaints.

The Partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff.  The legal definition of defamation is:

“any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard or confidence in which a person is held; or induces hostile or disagreeable opinions or feelings against a person.”

Coronavirus (Covid-19)

Click the links below for useful information

***IMPORTANT INFORMATION ***

Please can we remind all patients not to contact the surgery regarding the COVID-19 or flu vaccinations for over 50’s.  We still have no further updates regarding the COVID-19 vaccine programme, nor have we been instructed to vaccinate all over 50’s who are not in the at risk category for flu.

We are still offering flu vaccinations, but only to the vulnerable and at risk groups.  If you have been invited for a flu vaccination, please give us a call to ensure you receive one.  It would be helpful if you could let us know if you do not wish to have the vaccination, this could be done through message on your Patient Access, by email or telephone.

The practice is under immense pressure, as you can imagine, so please can we ask that you do not ring the surgery with any enquiries about either of these vaccinations.  Updates will be on social media and our website.

Thank you for co-operation.