The Castle Medical Group welcomes comments and suggestions from patients and these can be submitted in writing to the Practice Manager.
We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the Practice and members of the surgery staff.
If you have a complaint about our service, we would encourage you to report this to the Practice Manager using our Complaints Procedure. (complaints information packs are available on our website www.castlemedical.co.uk or at our Reception). The Practice always investigates and responds to complaints.
The Partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff. The legal definition of defamation is:
“any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard or confidence in which a person is held; or induces hostile or disagreeable opinions or feelings against a person.”