Social Media Policy

The Castle Medical Group welcomes comments and suggestions from patients and these can be submitted in writing to the Practice Manager.

We have noticed a developing trend where a patient will use a Social Media site such as Facebook to comment on the Practice and members of the surgery staff.

If you have a complaint about our service, we would encourage you to report this to the Practice Manager using our Complaints Procedure.   (complaints information packs are available on our website www.castlemedical.co.uk or at our Reception).  The Practice always investigates and responds to complaints.

The Partners reserve the right to remove a patient from the surgery list and report them to the social networking site if they are found to have made libellous statements or defamatory comments about the surgery or a member of the surgery staff.  The legal definition of defamation is:

“any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard or confidence in which a person is held; or induces hostile or disagreeable opinions or feelings against a person.”

COVID-19 Vaccination Programme Updates

Click the links below for useful information


We are aware of letters being sent out by NHS England with an invite to have your COVID vaccination at Blackburn Cathedral.
If you do not wish to take up this offer for any reason, please wait for our phone call to invite you to book an appointment here at the health centre.
At the moment we have no timescale, but please be aware we will contact you with an appointment as soon as we possibly can.
***IMPORTANT INFORMATION***
Please could we remind all patients not to contact the surgery regarding the COVID vaccination.
We are in the process of contacting patients in the following order of group priority:
  • all those 80 years of age and over
  • all those 75 years of age and over
  • all those 70 years of age and over and clinically extremely vulnerable individuals
  • all those 65 years of age and over
  • all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  • all those 60 years of age and over
  • all those 55 years of age and over
  • all those 50 years of age and over
This is a staggered process, so please can we ask again that you wait to be contacted.
Thank you for your co-operation.