Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This is because we have developed a new role in the practice – called a care navigator – to help you to see the right health professional first time. We have trained a number of staff to take on this new role. Our care navigators will work with you to fully understand what your needs are and ensure that we help you with your problem efficiently and conveniently. Their goal is to ensure that you get the right care at the right time in the right place with the right outcome.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our care navigators never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

For example, we often get calls that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of if you haven’t visited the practice in a while.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions and it means that you will find it easier to get a GP appointment when you need one. More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us. The choice is up to you.

Visit the Real Ribblesdale website www.ribblevalley.realtd.co.uk to find out more about the full range of services available locally.

 

COVID-19 Vaccination Programme Updates

Click the links below for useful information


We are aware of letters being sent out by NHS England with an invite to have your COVID vaccination at Blackburn Cathedral.
If you do not wish to take up this offer for any reason, please wait for our phone call to invite you to book an appointment here at the health centre.
At the moment we have no timescale, but please be aware we will contact you with an appointment as soon as we possibly can.
***IMPORTANT INFORMATION***
Please could we remind all patients not to contact the surgery regarding the COVID vaccination.
We are in the process of contacting patients in the following order of group priority:
  • all those 80 years of age and over
  • all those 75 years of age and over
  • all those 70 years of age and over and clinically extremely vulnerable individuals
  • all those 65 years of age and over
  • all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  • all those 60 years of age and over
  • all those 55 years of age and over
  • all those 50 years of age and over
This is a staggered process, so please can we ask again that you wait to be contacted.
Thank you for your co-operation.