Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This is because we have developed a new role in the practice – called a care navigator – to help you to see the right health professional first time. We have trained a number of staff to take on this new role. Our care navigators will work with you to fully understand what your needs are and ensure that we help you with your problem efficiently and conveniently. Their goal is to ensure that you get the right care at the right time in the right place with the right outcome.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our care navigators never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

For example, we often get calls that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of if you haven’t visited the practice in a while.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions and it means that you will find it easier to get a GP appointment when you need one. More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us. The choice is up to you.

Visit the Real Ribblesdale website www.ribblevalley.realtd.co.uk to find out more about the full range of services available locally.

 

Coronavirus (Covid-19)

Click the links below for useful information

***IMPORTANT INFORMATION ***

Please can we remind all patients not to contact the surgery regarding the COVID-19 or flu vaccinations for over 50’s.  We still have no further updates regarding the COVID-19 vaccine programme, nor have we been instructed to vaccinate all over 50’s who are not in the at risk category for flu.

We are still offering flu vaccinations, but only to the vulnerable and at risk groups.  If you have been invited for a flu vaccination, please give us a call to ensure you receive one.  It would be helpful if you could let us know if you do not wish to have the vaccination, this could be done through message on your Patient Access, by email or telephone.

The practice is under immense pressure, as you can imagine, so please can we ask that you do not ring the surgery with any enquiries about either of these vaccinations.  Updates will be on social media and our website.

Thank you for co-operation.