Zero Tolerance Policy

We treat our patients with courtesy and ask the same in return.  We ask that you treat your GP and ALL other Practice Staff courteously –without violence, abuse or harassment.

GP’s and their staff have the right to care for others without fear of being attacked or abused.  Any behaviour verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made In person, over the telephone or in a written communication.  The practice considers threatening behaviour to be:

  • Attempted or actual, aggressive threatening physical actions towards any member of staff
  • The use of aggressive, threatening or abusive language (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff

This policy applies to both premises (Health Centre and Annexe building), including the carpark and grounds.  It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.

Any instance or threat of physical abuse will be reported to the police. The offender will be removed from the premises by the police.  The patient will be removed from the practice list and PCSS will be notified so they can inform the patient that they must register elsewhere.

Instances of abusive/threatening behaviour will be reported to the Practice Manager, recorded into an Incident Log Book and a warning letter sent to the patient.  When the Incident Log Book shows a second recorded offence, the patient will be sent a Final Warning Letter informing them of their breach of the Zero Tolerance Policy, and they may be removed from the Practice list.

COVID-19 Vaccination Programme Updates

Click the links below for useful information


We are aware of letters being sent out by NHS England with an invite to have your COVID vaccination at Blackburn Cathedral.
If you do not wish to take up this offer for any reason, please wait for our phone call to invite you to book an appointment here at the health centre.
At the moment we have no timescale, but please be aware we will contact you with an appointment as soon as we possibly can.
***IMPORTANT INFORMATION***
Please could we remind all patients not to contact the surgery regarding the COVID vaccination.
We are in the process of contacting patients in the following order of group priority:
  • all those 80 years of age and over
  • all those 75 years of age and over
  • all those 70 years of age and over and clinically extremely vulnerable individuals
  • all those 65 years of age and over
  • all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  • all those 60 years of age and over
  • all those 55 years of age and over
  • all those 50 years of age and over
This is a staggered process, so please can we ask again that you wait to be contacted.
Thank you for your co-operation.